Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions. If we are unable to ship your order, we will contact you through email.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 1-3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. United States 5-9 Business days Canada, Europe 5-9 Business days Australia, New Zealand 5-9 Business days Central & South America 10-20 Business days Asia 7-14 Business days Africa 10-20 Business days

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at

What do I do if I receive a notification saying my package is “Delivered” however I did not receive it?

You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

Why is my tracking number not moving/updating?

Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

The shipping address is incorrect, how can I change it?

If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at However once the order is fulfilled, we will no longer be able to make the changes. In this case you need to monitor the package then and once it is endorsed to your local courier, you can contact them and request the update.

There is another charge showing in my bank account. Was I double-charged?

If in case you see two charges, the other one might be the authorization charge. This is not an actual charge, an authorization charge is an approval from a card issuer, usually through a credit card processor, that the customer has sufficient funds to cover the cost of the transaction. You can also verify this with your banking authority.

I did not receive my invoice, how can I request it?

If you would like to request an invoice, you can send us an email and we will be happy to provide it to you.

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